Due to the rapidly evolving situation with the Coronavirus we have closed our doors to routine patient enquiries.
- Please use the intercom to the left of the door to gain access.
- Access will only be given to patients who have been telephoned by a Clinician and have been asked to attend a face-to-face appointment.
COVID-19: Our surgery plans and
how this will affect you
If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:
Making an appointment
Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone on 01329 664231.
Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery.
You will only be able to access the surgery premises if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
If you need to have a face to face appointment, you may be asked to attend one of the following surgeries:
Brook Lane Surgery
233a Brook Lane, Sarisbury Green, SO31 7DQ
Tel: 01489 575191
Centre Way, Locks Heath, SO31 6DX
Tel: 01489 576708
102 Highlands Road, Fareham, PO15 6JF
Tel: 01329 845777
You might be asked to wait in your car for the doctor or nurse to come and see you outside. This will be confirmed when your appointment is booked.
Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.
Please request prescriptions in one of the following ways:
- using your online access account if you have one
- via the NHS app (visit www.nhs.uk/nhsapp)
- by email: email@example.com
- by phone: 01329 664231, choosing option 3 to speak to our prescriptions team.
Prescriptions will be sent to your nominated pharmacy; if you have not already nominated a pharmacy please specify when requesting.
How can you help
- Please be patient – our phone lines are very busy.
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist.
- Do you simply need general advice? If you do, can you call 111 for this or submit an eConsult (see our homepage for more information).
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19.
- If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01329 664231 and we will discuss your needs.
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right Clinician call you back.
- You can email the practice at:
- Please check our website and Facebook page (Stubbington Medical Practice) regularly for updates.
- We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.
PLEASE TREAT OUR STAFF WITH COURTESY AND RESPECT - THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION DURING THIS
PLEASE CHECK YOUR MOBILE PHONE
REGULARLY FOR UPDATES.
THIS IS HOW WE WILL CONTACT YOU IF WE HAVE A MOBILE PHONE NUMBER FOR YOU.
Please Seek Alternatives to A&E for
Minor Injuries & Illness where Possible
The NHS is doing all it can to make sure it is able to support all those who will need hospital treatment as a result of coronavirus (COVID-19).
Organisations across the NHS are taking a number of steps to prepare for increased demand and you may be redirected if you attend A&E with a minor injury.
Please CLICK HERE for information on where to go if you have a minor injury or illness.
Our Emergency Dept. remains open. If you or someone you know is experiencing a medical emergency you/they can still attend the ED, or alternatively please call 999.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren't stopping
- chest pain
- breathing difficulties
- severe bleeding that can't be stopped
- severe allergic reactions
- severe burns or scalds
Call 999 IMMEDIATELY if you or someone else is having a heart attack or stroke. Every second counts with these conditions.
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic acident, a stabbing, a shooting, a fall from a height or a serious head injury.
If you have symptoms of COVID-19 (a high temperature or a new, continuous cough), please DO NOT attend the Emergency Dept. or any of the other services.
LINKS TO FURTHER INFORMATION
Self-register as high risk
Guidance on shielding and protecting vulnerable people
Advice for people with asthma
Guidance on Self Isolation and Social Distancing for COVID-19
Information from the Hampshire Safeguarding Adults Board
We hope that you will find this website helpful in planning the services you may require from us. On registering with our practice you will be invited to attend for a new patient health check so that we may have some background information on you pending the arrival of your medical record (which may take a few weeks).
In line with other practices in our local area, Stubbington Medical Practice will be closing the phone lines every day between 1pm and 2pm from Monday 16th March.
Please note, the practice will remain open for collection of prescriptions etc.
NHS Health Check Patient Satisfaction Survey
Aged 40 to 74? Take up your free NHS Health Check: contact your GP
Even more people in Hampshire are now taking up this offer – simply ring your GP and ask for your health check. It costs nothing and is easy to arrange. The receptionist will explain more.
Visit www.hants.gov.uk/healthcheck for more information
Once you have had a NHS Health Check we would be grateful if you would complete this short survey.
Freedom of Information
Click here to download our Practice's Freedom of Information Act 2000 Publication Scheme
(We are required to make this available under the terms of the Act)