Comments And Suggestions
We welcome any suggestions for improving our facilities or services. A box for written comments is provided in the main reception area.
We always try to provide the best services possible, but there may be times when you feel this has not happened. We hope that most problems can be sorted easily and quickly, preferably at the time they arise and with the person concerned or with the Practice Managers. However, if your problem cannot be sorted out in this way, we operate a practice complaints procedure as part of an NHS system for dealing with complaints. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you have any complaint about the service you have received from the doctors or any of the practice staff, please let us know. A leaflet with details of the complaints procedure can be obtained from the main reception.
You may make your complaint directly to NHSS England who commission our service:
Independent Advocacy Services
Tel: 01962 440 262
The Patient Advice and Liaison Service (PALS)
Every NHS Trust has a PALS section to help people have a say in their local health services. PALS will explain how to discuss ways of getting your complaint dealt with. It will also take up some types of complaints for you. Contact your local PALS on 0800 952 0116, through the NHS Choices website.
The Independent Complaints Advocacy Service (ICAS)
A free confidential service that advises and supports people who wish to complain about the NHS. ICAS is independent of the NHS and has offices throughout England. To find your nearest one, visit www.dh.gov.uk.