Making an appointment
Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone on 01329 664231. We CANNOT accept appointment requests made by email.
Each request will be passed to a doctor or nurse for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery.
You will only be able to access the surgery premises if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
- Nurse triage runs from 8:00am to 11:00am, and 1:30pm to 5:15pm. The afternoon triage list will not be open until 1:00pm and the phone lines are closed between 1pm-2pm daily so it is recommended to call after this time. The Practice is open until 6:30pm for urgent calls. After 6:30pm, please call 111 for the Out of Hours service, or 999 for emergencies.
- If your GP or nurse at the surgery has asked you to have a blood test, this will be done at the surgery.
- If your hospital consultant has asked you to have a blood test, this will not usually be done at your GP practice. See the ‘Blood Tests’ tab for the choice of clinics available to you.
- If you already have blood tests done at home, you will not be affected as these services will continue.
Appointments are in high demand and currently an average of 36.5 appointments each week are wasted when patients fail to attend. If you cannot attend your appointment or no longer require it, please inform us as soon as possible as this will allow someone else to be seen by the doctor or nurse.
If you have a mobile phone, please sign up to our next messaging service which sends an automatic reminder to your mobile.
If you are forgetful we will be happy to call you the day before your appointment and remind you of your appointment time - just ask the receptionist to arrange this.
You can now cancel an appointment by leaving a voicemail message using Option 1 on our telephone system.
Repeated failure to attend booked appointments will result in removal from the practice list and registration elsewhere.
If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (telephone: 999) before calling the surgery and informing the doctor.
If you would like a chaperone present during a consultation, please request one when you make the initial appointment or during the consultation.