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Hampshire Health Record
Call 111 - When it is less urgent than 999


Making an Appointment

We have adapted the way in which you can get an appointment safely.

Our GP practice has moved to an on the day appointment system for GP routine and urgent care appointments (new problems that are urgent and cannot wait for a routine appointment and urgent pain relief). All requests for appointments must be made via the phone on 01329 664231. 

We CANNOT accept appointment requests made by email, unless you are unable to communicate via telephone.

The Urgent Care Team list runs from 8:00am to 11:00am, and 2:00pm to 5:15pm. The afternoon list will not be open until 2:00pm and the phone lines are closed between 1:00pm-2:00pm daily so it is recommended to call after this time. 

The Practice is open until 6:30pm for urgent calls.  After 6:30pm, please call 111 for the Out of Hours service, or 999 for emergencies.

Nurse appointments are released 2 weeks in advance and can be booked by calling the practice preferably after 10:00am as our phone lines are generally quieter.

GP Routine Appointments

Routine Telephone GP appointments are released weekdays at 8am, once the allocated appointments for the day are filled you will be asked to call back the next day to book an appointment. We understand that our phone lines are very busy, but you will have keep trying at 8am weekdays for a routine GP appointment.

Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with an initial on the day phone call to decide the best way to help. If we can support, you without you needing to attend the practice then we reduce the need for you to travel and reduce the risk of the virus spreading. This is also to avoid the need to cancel pre-booked sessions when a Clinician has to isolate due to Covid. 

If you need a face-to-face appointment, you will be invited to attend the practice. If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

GP Routine Telephone appointment are released online at 6:00pm 7 days in advance. These can be booked via your patient online access provider ie (NHS App/Patient Access) and not via the website.

Phlebotomy Service (blood test)

If your GP or nurse at the surgery has asked you to have a blood test, this will be done at the surgery. Please call after 2pm to book a blood test and not during the morning when the phone lines are at their busiest.

If your hospital consultant has asked you to have a blood test, this will not usually be done at your GP practice. See the ‘Blood Tests’ tab for the choice of clinics available to you.

If you already have blood tests done at home, you will not be affected as these services will continue.

Integrated Primary Care Access Service

This service provides pre-bookable GP extended access appointments as well as urgent out of hours GP and Acute Practitioner appointments. What this means is greater availability of appointments outside of core working hours in order to address the health needs of the general public particularly useful for workers with little flexibility. The General Practice Extended Hours team have 4 sites across Hampshire Forton Medical Centre, Portchester Health Centre, Swan Surgery and Waterlooville Health Centre. These are bookable by calling the practice on 01329 664231. You will be offered one of these appointment depending on availabilty when there are no routine appointments at the practice left for the day, however, if you would prefer to book one of these appointments as more convenient, please call later in the morning or afternoon when the phone lines are less busy.

First Community Physio Appointments

We now have physio appointments which are released weekdays and bookable between 8am-11:30am. Please be aware we only have a limited number of appointments daily so the earlier you call the more likely you will be successful in booking an appointment. The appointment will be a telephone appointment where you can discuss your condition with a physio, you will then be invited for face-to-face consultation, if necessary. 

The Surgery Health POD

We now have a Health POD in reception which can take you blood pressure, weight and height. This means you longer have to book an appointment to have your blood pressure checked. The POD will take your readings and add them to your medical records, an alert will be sent to an clinical if any action is required from the readings.


Appointments are in high demand and currently an average of 36.5 appointments each week are wasted when patients fail to attend. If you cannot attend your appointment or no longer require it, please inform us as soon as possible as this will allow someone else to be seen by the doctor or nurse.

You can now cancel an appointment by leaving a voicemail message using Option 1 on our telephone system.

Repeated failure to attend booked appointments will result in removal from the practice list and registration elsewhere.


If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (telephone: 999) before calling the surgery and informing the doctor.


If you would like a chaperone present during a consultation, please request one when you make the initial appointment or during the consultation.

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