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Hampshire Health Record
Call 111 - When it is less urgent than 999

Non-Clinical Enquiries

Which team can handle your enquiry? 

Admin Team 

Email / eConsult – All emails and eConsults are screened by our admin team. The emails and eConsults are either responded to by the admin team or work flowed to a Clinician or relevant department.

Subject Access Request – Patients or Solicitors can request a copy of patient medical records. This is free of charge and can take up to 12 weeks to complete. We will only give the patient a copy their medical records.

Online Access Queries- Please email any request for online access to the practice email. You can find out more information at Online Access

Prescription Team

Prescription Request- Prescription request is sent to our prescription team to be process by the team. Please see Repeat Prescriptions for more information. 

Prescription Queries – Prescription queries can be emailed to the practice or call the practice to discuss with the team. 

Reception Team

Booking Appointments – Our care navigators book patients’ appointments as well as signposting patients to relevant healthcare providers within or outside of the practice.

Test Results- Our enquires line is open from 10am for patients to be advised of their test results. 

Book Patient Transport – Patients who qualify for patient transport can book via our enquires desk.

General Enquires – Any general enquires please call the practice number and our care navigators will either handle your enquiry or sign post you to the correct department. 


Referrals – Once the Doctor has decided a referral is needed our secretaries will send the referral to the necessary department. Please be aware that we do not have any control over the hospital waiting lists. Please call the outpatients number of the hospital/clinic you have been referred to for information on their waiting lists for appointments.  

Non-NHS Work- Any non-NHS work (private work) is chargeable, and the fee will need to be paid upfront. Non-NHS work such as GP letters, third party forms ect will be completed within 28 days of payment. Please call the practice to speak with the secretaries if you wish to discuss further. 

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